Privacy Policy
Effective date: 01 January 2026
Last updated: 13 May 2026
Winbasic Technology Solutions (“Winbasic”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, including information we may access while providing IT and managed services to our customers.
1) Who we are and how to contact us
Business name: Winbasic Technology Solutions
Website: https://winbasic.com.au
Email: website@winbasic.com.au
Address: PO Box 534, Banyo QLD 4014 AUSTRALIA
Phone: +61 7 3385 0888
ABN: 78 087 579 459
For any privacy-related queries, requests, or complaints, please contact us using the details above.
2) What personal information we collect
We may collect and hold personal information about:
(a) Customers, prospective customers and end users
- Name, job title, employer/business name
- Contact details (email, phone, address)
- Account and billing information (including invoices and payment status)
- Support requests, service tickets, and correspondence
- Device and user identifiers (e.g. device name, IP address, account/user IDs)
- System and security logs relevant to support and cybersecurity services
(b) Website visitors
- Basic analytics data (e.g. pages viewed, browser type, approximate location)
- Cookies and usage data (see section 10)
(c) Job applicants
- Resume/CV information, employment history, references, and related details
Sensitive information: We do not intentionally collect sensitive information unless required and permitted by law or with your consent.
3) How we collect personal information
We may collect personal information:
- Directly from you (forms, emails, phone calls, agreements)
- From your organisation (e.g. employer-provided user details)
- Through systems used to deliver services (e.g. monitoring and support platforms)
- From third parties where appropriate (e.g. referees or service integrations)
- Automatically via our website (cookies and analytics tools)
4) Why we collect and use personal information
We collect and use personal information for purposes including:
- Delivering IT services and support
- Managing cloud, security, and network environments
- Monitoring and maintaining systems
- Cybersecurity processes (e.g. threat detection and response)
- Account management, billing, and contract administration
- Service communications (e.g. outages, updates, renewals)
- Improving our services and operations
- Marketing our services (you may opt out at any time)
- Meeting legal and regulatory obligations
5) Our role as an IT service provider
In providing managed IT and support services, we may have authorised access to customer systems that contain personal information (e.g. email systems, cloud platforms, user devices, servers).
In these cases:
- We access information only as necessary to perform our services
- We act on instruction from authorised customer representatives
- The customer retains control over their systems and data
- We apply appropriate safeguards to protect information (see section 9)
6) When we disclose personal information
We may disclose personal information to:
- Our employees and contractors who require access
- Third-party service providers that support delivery of our services
- Payment processors and financial service providers
- Professional advisers (legal, accounting, insurance)
- Government or regulatory authorities where required by law
- Other parties with your consent or direction
We do not sell personal information.
7) Overseas disclosure
Some service providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place, including contractual safeguards and security standards.
8) Direct marketing
We may send communications about our services where permitted by law. You can opt out at any time by:
- Using the unsubscribe link (if available), or
- Emailing website@winbasic.com.au
9) How we protect personal information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Safeguards include:
- Access controls and multi-factor authentication
- Logging and monitoring of privileged access
- Encryption where appropriate
- Endpoint and network security controls
- Secure backup and recovery practices
- Staff confidentiality and security training
10) Cookies and analytics
Our website (https://winbasic.com.au) may use cookies and similar technologies to:
- Ensure proper functionality
- Measure and improve website performance
- Enhance user experience
You can manage cookies via your browser settings.
11) Data retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal and contractual obligations
- Dispute resolution and enforcement
When no longer required, we take reasonable steps to securely destroy or de-identify the information.
12) Access and correction
You may request access to personal information we hold about you and request corrections if needed.
To do so, please contact: website@winbasic.com.au
We may need to verify your identity before processing requests. In certain cases, access may be declined where permitted by law.
13) Complaints
If you have a complaint about how we handle personal information:
- Contact us at website@winbasic.com.au with details of your complaint
- We will acknowledge and respond within 5 business days
- If you are not satisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC)
14) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date.
15) Additional service-related provisions
Remote support and monitoring
Where authorised, we may use remote tools to access systems and devices to diagnose, support, maintain, or secure IT environments.
Data breach response
If a data breach is suspected, we will take reasonable steps to investigate, contain, and remediate the issue, and notify affected parties where required.
Customer instructions
We rely on instructions from authorised customer representatives when administering systems and will act on those instructions unless we reasonably believe they are invalid or unlawful.